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Last night I found a 4 x 8 card titled “HYATT has it Convenience Collection” on the desk in my room at the Hyatt Regency Irvine.
Having stayed 24 nights at Hyatt this year, this was the first time I had seen this card at any of the Hyatt and Hyatt brands where I’ve stayed.
I didn’t get a chance to try out the services of Hyatt has it Convenience Collection last night, and wasn’t sure if it was something new and limited to the Hyatt Regency Irvine so I was pleasantly surprised to see the same card tonight in my room at the Hyatt Regency La Jolla.
Per the instructions on the card I dialed “0” to order my “supplies”. Since this is a brand new service that just rolled out yesterday, I had the pleasure of speaking with Kelly, the director of Housekeeping at Hyatt Regency La Jolla.
Some of the items (item list below) are standard room amenities while others are included in Regency Club rooms and Suites.
As a Diamond member I’m in a Regency Club room so I ordered things that weren’t in my room nor could get from the Regency Club.
What is the Hyatt has it Convenience Collection?
A new service at all Hyatt hotels and resorts that allows you to choose from a list of items that you can keep or borrow (depending on the item) for duration of your stay.
Complimentary To Keep items include:
- Baby shampoo
- Bath soap
- Coffee condiment kit
- Cofeee cups
- Coffee package (decaf/regular)
- Cotton balls
- Deodorant (mens’s/women’s)
- Hair brush
- Hair spray
- Hand lotion
- Hand soap
- Laundry bag
- Lint mitt
- Make-up remover wipes
- Nail polish remover wipes
- Razor (men’s/women’s)
- Sanitary products
- Sweing kit
- Shaving cream (men’s/women’s)
- Shoe horn
- Shoe mitt
- Shower cap
- Shower gel
- Slippers (men’s/women’s)
- Tea package
- Vanity kit (Q-Tips,emery board, cotton pads)
- Wine opener
Items To Borrow or Buy include:
- Phone/computer charger
- Curling iron
- Flat iron
- Foam pillow
- Free weight set (2lb, 3lb, 5lb)
- Hair dryer
- Lighted make-up mirror
- Power adapter
- Robe (men’s/women’s)
- Tea kettle
- Yoga mat
Hyatt offers two types of room delivery:
- Within 15 minutes
- Private deliver service – where the item/s you’ve ordered are placed in a hanging bag and left on your doorknob
The service thus far still has a few kinks to work out: the comb and hair brush were out of stock, all the tea kettles were already in use, and I’m still waiting formy shoe horn and shoe mitt. But overall, it’s a great new feature and I’m impressed with the handling and delivery.
Definitely looking forward to utilizing Hyatt Has It Convenience Collection for my next Hyatt stay.
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